Neighbor's Choice Mobile Auto Maintenance LLC

Privacy Policy for Neighbor’s Choice Mobile Auto Maintenance
Last Updated: December 29, 2024

Welcome to Neighbor’s Choice Mobile Auto Maintenance (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information.

Summary

We collect phone numbers and email addresses from customers, contractors, suppliers, and other stakeholders for communication purposes only. These details may be gathered through verbal communication, written forms, emails, social media, inbound SMS, and our website, neighborschoiceauto.com.

Key Commitments:

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
  • All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Interpretations and Definitions

Interpretations:

  • Words in the singular may include the plural and vice versa.
  • References to “you” mean any individual accessing or submitting information to our website or contacting our Company.

Definitions:

  • Personal Data: Information that identifies an individual, such as a name, email address, or phone number.
  • Stakeholders: Includes customers, contractors, suppliers, and others who interact with the Company.
  • Consent: Your agreement to provide your data for communication purposes.
  • Usage Data: Refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Collecting and Using Your Data

We use your data exclusively for maintaining communication with our stakeholders. This includes:

  • Scheduling and confirming service appointments.
  • Providing updates regarding service calls or inquiries.
  • Sending essential notices and updates relevant to our services.

We are committed to safeguarding your data and ensuring it is not misused.

Types of Data Collected

Personal Data:
While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • First and Last Name
  • Phone numbers
  • Email addresses
  • Home address (or vehicle location)

Communication Data:

  • Messages sent via SMS, email, or other channels.

Usage Data:

  • Usage Data is collected automatically when using the website.
  • Usage Data may include information such as your device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
  • When you access the website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

Retention of Data

We retain your data only as long as necessary to fulfill the purposes outlined in this policy. Once the data is no longer required, it will be securely deleted or anonymized.

Specific retention periods include:

  • Active communications: Data is retained for the duration of your engagement with us.
  • Inactive accounts or contacts: Data is retained for up to 18 months after the last interaction unless required by law.
  • The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or improve the functionality of our website, or we are legally obligated to retain this data for longer time periods.

Disclosure of Your Personal Data

Law Enforcement:
Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements:
The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation.
  • Protect and defend the rights or property of the Company.
  • Prevent or investigate possible wrongdoing in connection with the website.
  • Protect the personal safety of users of the website or the public.
  • Protect against legal liability.

Security of Your Personal Data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective, and update the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions, please contact us at service@neighborschoiceauto.com.

Neighbor’s Choice Mobile Auto Maintenance