Neighbor’s Choice Mobile Auto Maintenance: Service Policy Agreement
Updated: September 23rd, 2026
This Service Policy Agreement (“Agreement”) sets forth the terms and conditions under which Neighbor’s Choice Mobile Auto Maintenance (“Company”, “we,” “our,” or “us”) provides mobile vehicle repair and maintenance services to customers (“you” or “the customer”). By scheduling an appointment or receiving services, you agree to the terms outlined in this Agreement.
Scope of Services
Neighbor’s Choice Mobile Auto Maintenance offers professional on-site vehicle repair and maintenance services designed to meet the convenience of our customers. Services include, but are not limited to, minor repairs, routine maintenance, and diagnostics. The scope of work is determined based on your request and our technician’s assessment of your vehicle. Additional services outside the initially agreed work may be recommended after inspection and will only be performed with your explicit approval. We strive to complete services on time and to the highest standards, ensuring your vehicle is safe and operational.
Estimates and Pricing
All pricing provided during the booking process or prior to inspection is a general or ballpark estimate based on the information you provide about your vehicle and its condition. Once our technician evaluates your vehicle on-site, a detailed estimate will be presented for your review and approval before any work begins. In some cases, unforeseen issues may arise that impact the total cost. Should this occur, you will be notified immediately and given the option to approve or decline the additional services. Transparency is important to us, and we aim to ensure you fully understand the costs associated with the work being performed.
Customer-Supplied Parts
We understand that some customers prefer to supply their own parts for repairs. While we are happy to accommodate this option, it is important to note that we cannot guarantee the performance, quality, or compatibility of customer-supplied parts. Should the parts you provide prove defective or incompatible, additional labor costs may apply, and repair timelines could be affected. By supplying your own parts, you acknowledge that any issues resulting from those parts are your responsibility, and no warranty will be provided for repairs completed with customer-supplied components. For services categorized as “flat-rate,” a discount will be applied based on fair market value pricing, as determined at the discretion of the Company.
Payment Terms
Payment for services is due in full upon completion of the repair or maintenance work unless otherwise agreed upon in writing. We accept payments through Square via credit/debit cards, Apple Pay, Google Pay, Square gift cards, check, or cash at the time of the appointment. A grace period of 3 days is allowed for payment; after this period, a late fee of $10 per day will be applied. If payment is not received within 30 days of the due date, the balance will be considered non-payment, and collection efforts may be initiated. Non-payment may result in legal action to recover costs. Notwithstanding the foregoing, we reserve the right to waive late fees, extend payment deadlines, or alter collection timelines entirely at our sole discretion on a case-by-case basis.
Cancellation, Rescheduling, and No-Show Policy
We understand that unforeseen circumstances may require you to cancel or reschedule your appointment. However, we kindly ask that you provide at least 24 hours’ notice to avoid any inconvenience or fees. Cancellations made with less than 24 hours’ notice may incur a service fee to compensate for the technician’s time and travel.
Unless otherwise arranged with the technician, the vehicle’s owner or an authorized representative must be present when the service begins. If the owner is not available and no representative is designated, pre-appointment arrangements must be made to discuss any final service details and ensure that keys are transferred securely to the technician prior to the work beginning. Once the service is complete, the keys will be returned to the owner or designated representative as per the arrangements made beforehand.
If the service environment is deemed unsafe or inaccessible upon arrival, we reserve the right to reschedule or cancel the appointment, which may also incur additional fees.
Customer Responsibilities
As a customer, you are responsible for ensuring that the vehicle is accessible and the service location is safe and appropriate for repairs. This includes securing permissions for parking or property access if required. You are also responsible for providing accurate and detailed information about your vehicle, including its history, any known issues, and recent repairs. Failure to provide accurate information may lead to delays or additional costs.
Limited Warranty
Neighbor’s Choice Mobile Auto Maintenance stands behind the quality of our labor and the parts we supply. For this reason, with exclusions, we offer a limited warranty of 90 days on all labor and parts provided directly by us. However, no warranty is offered for repairs completed with customer-supplied parts. Our warranty only applies to the specific repairs performed and does not extend to unrelated issues or components of your vehicle. If any issues arise after our services, please contact us immediately so we can address the matter promptly.
Liability, Disclaimers, and Customer Responsibilities
1. Pre-Existing Conditions and Diagnostic Limitations
Neighbor’s Choice Mobile Auto Maintenance LLC (“the Company”), including services provided under its fictitious name, Auto Battery Pros, makes reasonable efforts to provide accurate diagnostics and quality automotive repair and maintenance services.
Vehicle inspections and diagnostic services are based on the vehicle’s condition at the time of inspection, the information available to the Company, and the scope of the services authorized by the customer. A diagnostic inspection may not identify every existing or developing vehicle condition, particularly when a condition is intermittent, concealed, or outside the scope of the authorized inspection.
The Company is not responsible for pre-existing vehicle conditions, unrelated mechanical or electrical failures, or defects that are not caused by the Company’s work. However, this provision does not exclude responsibility for damage or loss to the extent it is caused by the Company’s negligence, breach of contract, or other legally actionable conduct.
2. Customer-Supplied Parts and Information
The customer is responsible for providing accurate and complete information regarding the vehicle, its symptoms, prior repairs, modifications, and relevant operating history.
The Company may rely on information supplied by the customer when determining the appropriate diagnostic or repair procedures. Inaccurate or incomplete information may affect the results of the service, the time required, or the cost of additional work.
When the customer supplies parts, the Company does not independently warrant the parts’ manufacture, quality, compatibility, or fitness for a particular purpose. The customer acknowledges that customer-supplied parts may present compatibility, installation, or performance risks.
The Company remains responsible for its own workmanship and for any damage to the extent caused by its negligence or other legally actionable conduct. The use of customer-supplied parts does not automatically eliminate the Company’s responsibility for its own work.
3. Repair Outcomes and Additional Repairs
Automotive diagnosis and repair involve uncertainties, and correcting one condition may reveal another condition that was previously concealed or not reasonably identifiable during the authorized service.
Unless expressly agreed to in writing, the Company does not guarantee that a repair will eliminate symptoms or resolve conditions unrelated to the authorized work.
The Company will communicate material findings and seek the customer’s authorization before performing additional chargeable work, except as otherwise permitted by applicable law and the parties’ written agreement.
Nothing in this section excludes any warranty, remedy, or responsibility that cannot legally be excluded.
4. Customer Use and Post-Service Instructions
The customer is responsible for operating and maintaining the vehicle in accordance with applicable safety requirements and any reasonable post-service instructions provided by the Company.
The Company is not responsible for damage or loss to the extent caused by the customer’s misuse, neglect, unauthorized alterations, failure to follow reasonable post-service instructions, or continued operation of a vehicle despite a communicated warning of an unsafe condition.
This provision does not relieve the Company of responsibility for damage or loss to the extent caused by the Company’s own negligence, breach of contract, or other legally actionable conduct.
5. Limitation of Liability
To the extent permitted by applicable law, the Company will not be liable for indirect, incidental, special, or consequential damages, such as loss of use, lost profits, or lost earnings, except to the extent such damages are not legally excludable.
Nothing in this agreement excludes or limits liability for personal injury, property damage, or other losses to the extent such liability cannot legally be excluded or limited, including liability arising from the Company’s negligence, willful misconduct, or breach of a non-waivable legal obligation.
No limitation in this agreement will be interpreted to eliminate a customer’s rights or remedies that applicable law does not permit the Company to waive.
6. Indemnification
To the extent permitted by applicable law, the customer agrees to be responsible for third-party claims and losses to the extent they are caused by the customer’s negligence, willful misconduct, material misrepresentation, or unauthorized use of the vehicle following service.
The customer is not required to indemnify, defend, or hold the Company harmless for claims or losses to the extent caused by the Company’s negligence, willful misconduct, breach of contract, or other legally actionable conduct.
7. Vehicle Ownership and Customer Authorization
The customer represents that they are the vehicle’s owner or are otherwise authorized to request the services and authorize the work.
The customer is responsible for providing accurate vehicle identification and relevant vehicle information, and for reviewing the services authorized and any material findings communicated by the Company.
Nothing in this agreement makes the customer responsible for damage or loss caused by the Company’s negligence or other legally actionable conduct, or limits any rights or remedies that cannot legally be waived.
8. Insurance and Applicable Law
The Company maintains insurance coverage subject to the terms, conditions, exclusions, deductibles, and limits of its applicable insurance policies. The existence of insurance does not expand or reduce the parties’ legal rights and responsibilities under applicable law.
This agreement will be interpreted in accordance with applicable Pennsylvania law, to the extent Pennsylvania law governs the services and the parties’ relationship.
Test Drive Liability Policy
If a test drive is required as part of the service, the customer must provide valid proof of vehicle registration and insurance coverage at the time of the appointment. The customer is responsible for ensuring their insurance policy includes coverage for any damages or incidents that may occur during the test drive. By permitting the technician to test-drive the vehicle, the customer agrees to accept full liability for any accidents or damages that may arise during the test drive, including claims made under the customer’s insurance policy.
Dispute Resolution
In the event of a disagreement regarding services rendered, Neighbor’s Choice Mobile Auto Maintenance aims to resolve disputes in a fair and timely manner. Open communication is encouraged to address concerns. If an amicable resolution cannot be reached, disputes may be escalated to mediation or small claims court in accordance with the laws of Pennsylvania. We value your trust and will make every effort to address issues professionally and equitably.
Acceptance of Terms
By scheduling an appointment with Neighbor’s Choice Mobile Auto Maintenance, you confirm that you have read, understood, and agreed to the terms outlined in this Service Policy Agreement. These terms are designed to ensure transparency, quality service, and mutual understanding between our business and our customers.
Neighbor’s Choice Mobile Auto Maintenance
Email: service@neighborschoiceauto.com
Phone: 717-287-9292
Website: “Contact Us” page at https://neighborschoiceauto.com/
