Neighbor’s Choice Mobile Auto Maintenance: Service Policy Agreement
Updated: September 12th, 2025
This Service Policy Agreement (“Agreement”) sets forth the terms and conditions under which Neighbor’s Choice Mobile Auto Maintenance (“Company”, “we,” “our,” or “us”) provides mobile vehicle repair and maintenance services to customers (“you” or “the customer”). By scheduling an appointment or receiving services, you agree to the terms outlined in this Agreement.
Scope of Services
Neighbor’s Choice Mobile Auto Maintenance offers professional on-site vehicle repair and maintenance services designed to meet the convenience of our customers. Services include, but are not limited to, minor repairs, routine maintenance, and diagnostics. The scope of work is determined based on your request and our technician’s assessment of your vehicle. Additional services outside the initially agreed work may be recommended after inspection and will only be performed with your explicit approval. We strive to complete services on time and to the highest standards, ensuring your vehicle is safe and operational.
Estimates and Pricing
All pricing provided during the booking process or prior to inspection is a general or ballpark estimate based on the information you provide about your vehicle and its condition. Once our technician evaluates your vehicle on-site, a detailed estimate will be presented for your review and approval before any work begins. In some cases, unforeseen issues may arise that impact the total cost. Should this occur, you will be notified immediately and given the option to approve or decline the additional services. Transparency is important to us, and we aim to ensure you fully understand the costs associated with the work being performed.
Customer-Supplied Parts
We understand that some customers prefer to supply their own parts for repairs. While we are happy to accommodate this option, it is important to note that we cannot guarantee the performance, quality, or compatibility of customer-supplied parts. Should the parts you provide prove defective or incompatible, additional labor costs may apply, and repair timelines could be affected. By supplying your own parts, you acknowledge that any issues resulting from those parts are your responsibility, and no warranty will be provided for repairs completed with customer-supplied components. For services categorized as “flat-rate,” a discount will be applied based on fair market value pricing, as determined at the discretion of the Company.
Payment Terms
Payment for services is due in full upon completion of the repair or maintenance work unless otherwise agreed upon in writing. We accept payments through Square via credit/debit cards, Apple Pay, Google Pay, Square gift cards, or cash at the time of the appointment. Personal checks are not acceptable. A grace period of 3 days is allowed for payment; after this period, a late fee of $10 per day will be applied. If payment is not received within 30 days of the due date, the balance will be considered non-payment, and collection efforts may be initiated. Non-payment may result in legal action to recover costs.
Cancellation, Rescheduling, and No-Show Policy
We understand that unforeseen circumstances may require you to cancel or reschedule your appointment. However, we kindly ask that you provide at least 24 hours’ notice to avoid any inconvenience or fees. Cancellations made with less than 24 hours’ notice may incur a service fee to compensate for the technician’s time and travel.
Unless otherwise arranged with the technician, the vehicle’s owner or an authorized representative must be present when the service begins. If the owner is not available and no representative is designated, pre-appointment arrangements must be made to discuss any final service details and ensure that keys are transferred securely to the technician prior to the work beginning. Once the service is complete, the keys will be returned to the owner or designated representative as per the arrangements made beforehand.
If the service environment is deemed unsafe or inaccessible upon arrival, we reserve the right to reschedule or cancel the appointment, which may also incur additional fees.
Customer Responsibilities
As a customer, you are responsible for ensuring that the vehicle is accessible and the service location is safe and appropriate for repairs. This includes securing permissions for parking or property access if required. You are also responsible for providing accurate and detailed information about your vehicle, including its history, any known issues, and recent repairs. Failure to provide accurate information may lead to delays or additional costs.
Limited Warranty
Neighbor’s Choice Mobile Auto Maintenance stands behind the quality of our labor and the parts we supply. For this reason, with exclusions, we offer a limited warranty of 90 days on all labor and parts provided directly by us. However, no warranty is offered for repairs completed with customer-supplied parts. Our warranty only applies to the specific repairs performed and does not extend to unrelated issues or components of your vehicle. If any issues arise after our services, please contact us immediately so we can address the matter promptly.
Serving Low-Income Families
Neighbor’s Choice Mobile Auto Maintenance is committed to supporting low-income families by providing access to discounted auto care services as part of its community benefit initiative. Eligibility for discounted services is determined based on verifiable documentation of financial need, such as proof of participation in state assistance programs (e.g., presentation of an ACCESS or EBT card) or equivalent evidence. Discounts are subject to the availability of designated funds and may vary based on financial resources and demand. We reserves the right to modify or discontinue discounted services at its sole discretion.
To fund this initiative, we allocate a portion of sales revenue to subsidize discounted services. Community contributions are welcomed to further support this effort, though donations are not tax-deductible. All funds received through donations will be applied exclusively to subsidize auto care services for eligible low-income families.
This benefit program is offered on an as-available basis and does not create any contractual obligation for the Company to provide services at discounted rates. The availability of discounts is contingent upon the allocation of sufficient resources to this program, and participation is not guaranteed. By requesting discounted services, applicants acknowledge and accept these terms.
Liability and Disclaimers
While we strive to provide accurate diagnostics and high-quality repairs, Neighbor’s Choice Mobile Auto Maintenance cannot be held liable for pre-existing vehicle issues, damages resulting from customer-supplied parts, or negligence in the use of the vehicle after repairs are completed. The services provided are based on the information you share and the condition of your vehicle at the time of inspection. Inaccurate or incomplete information may affect the service outcomes, and any resulting delays or additional costs are the customer’s responsibility.
Limitation of Liability
By using our services, you agree not to hold Neighbor’s Choice Mobile Auto Maintenance its owner, employees, or contractors (collectively, “the Company”) liable for any damages, losses, expenses, suits, claims, or controversies that may arise, whether known or unknown, related to the repair or maintenance services we provide. This includes, without limitation, any liabilities arising from the acts, omissions, or delay in performance by our employees, contractors, or third-party service providers, any disputes between you and these parties, and any destruction of your vehicle or personal property during the service.
Under no circumstances will the Company or its employees be held liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, however caused, including but not limited to lost profits, lost earnings, lost data, personal injury, or property damage. This applies whether the claim is based on contract, strict liability, or tort (including negligence), even if we have been advised of the possibility of such damages. The Company does not accept liability for the quality, fitness, or performance of any parts supplied by the customer or third-party suppliers.
Our services are provided on a reasonable effort basis. While we take all necessary precautions to ensure quality service, we do not guarantee specific outcomes for vehicle repairs, and we are not responsible for damages resulting from customer neglect, misuse, or failure to follow post-service instructions. Any services performed are at your own risk, and by proceeding with our service, you acknowledge that such risks may exist.
Indemnification
You agree to indemnify, defend, and hold harmless the Company, its employees, and contractors from and against any and all claims, losses, liabilities, damages, or demands (including legal fees) resulting from or in any way related to your use of our services, violation of these terms, negligence, or any third-party claims arising from the work performed on your vehicle.
Vehicle Ownership and Responsibility
You also agree that if your vehicle is damaged, lost, or suffers any other consequence as a result of the services provided, the Company’s liability is limited to the amount paid for the service, excluding parts, and does not extend beyond what is specified in this agreement. Additionally, you are responsible for ensuring the accuracy of all vehicle-related information provided to us before, during, and after the service.
Test Drive Liability Policy
If a test drive is required as part of the service, the customer must provide valid proof of vehicle registration and insurance coverage at the time of the appointment. The customer is responsible for ensuring their insurance policy includes coverage for any damages or incidents that may occur during the test drive. By permitting the technician to test-drive the vehicle, the customer agrees to accept full liability for any accidents or damages that may arise during the test drive, including claims made under the customer’s insurance policy.
Dispute Resolution
In the event of a disagreement regarding services rendered, Neighbor’s Choice Mobile Auto Maintenance aims to resolve disputes in a fair and timely manner. Open communication is encouraged to address concerns. If an amicable resolution cannot be reached, disputes may be escalated to mediation or small claims court in accordance with the laws of Pennsylvania. We value your trust and will make every effort to address issues professionally and equitably.
Acceptance of Terms
By scheduling an appointment with Neighbor’s Choice Mobile Auto Maintenance, you confirm that you have read, understood, and agreed to the terms outlined in this Service Policy Agreement. These terms are designed to ensure transparency, quality service, and mutual understanding between our business and our customers.
Neighbor’s Choice Mobile Auto Maintenance
Email: service@neighborschoiceauto.com
Phone: 717-287-9292
Website: “Contact Us” page at https://neighborschoiceauto.com/
Neighbor's Choice Mobile Auto Maintenance LLC 